“All NHS services are under severe pressure at the moment.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
your problem is genuinely urgent
you have a long term condition that is getting worse
you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2
Our ICB has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children:
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.
Thank you very much for helping us all manage under these very difficult circumstances.”
Cookies on this website
This website would like to use analytics cookies. These send information about how our site is used to a service called Google Analytics. We use this information to improve our site.
This short online form is a quick and simple way for our patients to access our clinical team for assistance. Our practice phone lines remain open as usual.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 – 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Welcome to Arbury Road Surgery
We are using a new online service called Register with a GP surgery that makes it easy to register with this GP surgery.
Just fill in this quick online form to start the process. You do not need proof of address or immigration status, ID or an NHS number. Please use the link below to access this service.
The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.
Paper forms are still available if you need one.
Contact our reception team here: 01223 364433
For more information on ADHD and ASD referrals, please see Guidance and Information section:
Tirzepatide is a medication that can help with weight loss. It works by reducing appetite and helping you feel fuller for longer.
It is prescribed alongside lifestyle support such as healthy eating and physical activity.
Important note:
This treatment is offered as an optional service by our GP practice. Not all GP surgeries provide this service, and if you move to another practice, we cannot guarantee that your new GP will continue prescribing tirzepatide, even if you are already receiving it from us.
Our practice is currently setting up this service. We will be proactively identifying and contacting eligible patients using a structured search of our clinical records. Please be patient while this process is underway. If you believe you meet the criteria but have not been contacted by the end of August 2026, please get in touch with us and we will review your records to confirm eligibility before arranging a clinic appointment.
Who can have this treatment?
You may be eligible if:
✅ You have a high body weight:
BMI of 35 or above, OR
BMI of 32.5 or above if you are from South Asian, Chinese, other Asian, Middle Eastern, Black African or African-Caribbean backgrounds
AND
✅ You have at least 4 of the following health conditions:
Heart disease or previous stroke (cardiovascular disease)
High blood pressure requiring treatment
Abnormal cholesterol levels (treated or confirmed on blood tests) – there are specific numerical thresholds that we adhere to
Obstructive sleep apnoea (confirmed by a sleep clinic and requiring CPAP)
Type 2 diabetes
Important: Support programme requirement
All patients taking tirzepatide must take part in a structured NHS support programme:
The Healthier You: NHS Behavioural Support for Obesity Prescribing (BSOP)
A 9‑month programme
Delivered online, remotely or face-to-face
Includes support with diet, activity and behaviour change
📍 In Cambridgeshire and Peterborough, this is provided by Thrive Tribe
👉 Your GP practice will refer you.
❗ If you do not join or complete this programme:
Your treatment will need to be stopped
How well should the treatment work?
Your progress will be reviewed regularly.
After 6 months:
You should have lost at least 5% of your starting weight
❗ If this target is not met:
Your GP will discuss stopping the medication, as recommended by NICE guidance
Why is this important?
Tirzepatide is most effective when:
Combined with lifestyle changes
Used alongside professional support
Continued only if it is working for you
This helps ensure the treatment is safe, effective and the right choice for your health.
Key points to remember
✔ You must meet specific health criteria
✔ You must take part in the NHS support programme
✔ Your progress will be reviewed after 6 months
✔ Treatment may stop if it is not effective or if the programme is not completed
Opening times
OUR CONTRACTED HOURS ARE MONDAY – FRIDAY 08:00 – 18:30
Our Consulting times are between 08:00 and 18:00
Please note that at certain times, eg. Lunch or end of the day, a clinician may not be present in this building.
For any emergency please dial 999 or attend the local Emergency Department at Addenbrooke’s hospital.
For non-urgent matters that cannot wait until we reopen please call 111.
Respect our reception team
Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point. Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care. You don’t know what happened on the call they just took..
A message from the British Medical Association ….
Dental issues
Our GPs are not able to fully assess and treat dental problems. Treating patients with dental problems is not a GP responsibility, even if a patient is not registered with a dentist because:
GPs are not trained to deal with dental issues, and
Dental treatment is not a contractual requirement.
If you have toothache or any other dental issue you need to contact a local dentist or call 111.
Hypertension Day
It is Hypertension Day on the 17th May and Boots Grafton Centre are happy to see any of our patients to have their blood pressure checked.